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Private Shared8.88 / 108.88 26,948 reviews5.56 / 105.56 492 reviews
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436,882travellers have enjoyed tours here
FAQs
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P - How far ahead of time should I book my transfer?
R -It is possible to book a private transfer service in New York with a minimum of 8 hours in advance -
P - How long does the journey from the hotel to the airport take?
R -We recommend booking the transfer service from the hotel to the airport 4 hours before your flight departure time for international departures and 3 hours for domestic flights.
In New York City, children car seats are not mandatory in airport shuttle vehicles.
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P - What pick up time should I choose?
R -For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time. -
P - How long will the driver wait for me?
R -- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 30 minutes from the time indicated when making your reservation.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
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P - Where will the driver be waiting for me?
R -- Airports:
- Meet&Greet transfer included: the driver will wait at the nearest available pickup point to the exit of the baggage claim area.
- Meet&Greet transfer not included: we'll email you the directions to the meeting point and/or the driver will indicate it before the service.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
- Airports:
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P - Are the prices final? Are there any extra charges?
R -Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
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P - How many people can travel in the vehicle?
R -The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
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P - How many suitcases can I take?
R -During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
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P - Are child seats available?
R -During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
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P - How can I find out my flight number?
R -The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
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P - Do I have to let someone know if my flight, boat, or train is delayed?
R -Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
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P - Why do I need a working mobile phone?
R -A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
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P - Who is responsible for a missed flight?
R -The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
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P - Is it possible to make various stops?
R -If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
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P - Can I share the vehicle with other people?
R -We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
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P - Will the driver speak English?
R -Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
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P - Do you have transfers in other destinations?
R -Yes, here you can see all the destinations where we offer airport transfers.
Total price per vehicle
| JFK Airport | Hotel in Manhattan | US$ 97 | |
| LaGuardia Airport | Hotel in Manhattan | US$ 93.50 | |
| Newark Airport | Hotel in Manhattan | US$ 139 |
Our customers' reviews
These are genuine reviews written by our customers.5 out of 26,948 reviews
03 / 27 / 2025
Madrid, Spain
Echneider Rodríguez, el conductor realmente profesional, esperaró casi dos horas por problemas ajenos a Civitatis, ya que en la revisión de pasaportes sólo había dos operarios y fue realmente lento, y sin embargo nos recogió con una amabilidad y una cordialidad maravillosa.
03 / 12 / 2025
Spain
El servicio es excelente, en todo momento han estado pendientes de nuestra llegada por si surgía algún incidente, nuestro chofer Andrés un verdadero crack, cuando volvamos a Nueva York volveremos a contratar el servicio de traslado sin duda, 100% recomendable. Translate this opinion into English.
The service is excellent. They were always attentive to our arrival in case of any incidents. Our driver, Andrés, was a real genius. When we return to New York, we will definitely use their transfer service again. 100% recommended. Opinion translated. Show original.
04 / 19 / 2025
France
Le transfert était très bien organisé, aussi bien à l'aller qu'au retour. Seul bémol : le numéro de téléphone du chauffeur communiqué par mail n'était jamais le bon, ce qui fait douter des personnes qui vous contactent. En dehors de ça, les chauffeurs font leur job mais ne vous parlent pas, ils écoutent de la musique ou passent des coups de fil. Un peu dommage comme ambiance Translate this opinion into English.
The transfer was very well organized, both on the way there and back. The only downside: the driver's phone number provided by email was never the correct one, which makes people who contact you doubt it. Other than that, the drivers do their job but don't talk to you; they listen to music or make phone calls. The atmosphere is a bit of a shame. Opinion translated. Show original.
04 / 19 / 2025
Valencia , Spain
Una pasada de servicio! se nos retrasó el vuelo y llegamos 5 horas tarde, nos pusimos en contacto con el chofer a través del WhatssApp que la reserva nos indicó y todo fue a la perfección. Indicamos nuevo número de vuelo, hablamos con él nada más aterrizar y allí estaba esperándonos!! Gracias Fernando!!
04 / 18 / 2025
Nancy, France
Le transfert était excellent. Nous avons prévenu notre chauffeur, Jonathan, de notre avance et, à notre agréable surprise, il est arrivé plus tôt que l'heure de départ prévu. Très sérieux et compétent, il nous a permis d'arriver à l'aéroport, sans stress. Merci pour vos services de qualité. Translate this opinion into English.
The transfer was excellent. We let our driver, Jonathan, know we were early, and to our pleasant surprise, he arrived earlier than the scheduled departure time. Very professional and competent, he ensured we arrived at the airport stress-free. Thank you for your quality service. Opinion translated. Show original.
5 out of 492 reviews
10 / 15 / 2019
Madrid, Spain
Al llegar a la terminal, no indica en ningún stand SUPERSHUTTLE, es un stand genérico de traslados de Manhattan, no está claro que sea ahí, poner un cartel no cuesta nada y nos evitaría perder el tiempo. Luego he esperado 25 minutos a que vinieran a por mi. Mejorable, sobre todo el tema de las indicaciones al llegar. Gracias.
10 / 14 / 2019
Barcelona , Spain
Nada más salir de inmigración. Hay un mostrador gigante azul donde pregunte y después de unos 20 minutos me vinieron a buscar. Hablan español, así que ningún problema. Y de hecho este mensaje lo estoy escribiendo desde la furgoneta. Así que todo ok
10 / 03 / 2019
Girona, Spain
El traslado en sí muy rápido y el conductor muy correcto y eficiente! No obstante, tardamos mucho tiempo en averiguar cómo poder llamar al Shuttle. El Google Maps nos hizo cambiar de terminal para ir a "Super Shuttle" y no encontramos ningún mostrador suyo tampoco en aquella terminal al respecto. Hasta que un hombre muy agradable nos dijo que llamáramos en unos teléfonos que había por allí en la terminal y marcamos el número que nos dijo (coincidia con el que nos informo Civitatis).
09 / 28 / 2019
Gijon, Spain
Al aterrizar, tienes que ir a un monstrador y ponerte en contacto telefónico con la empresa que tras una espera larga te recogen, posteriormente recogen a 6 personas más en otras terminales. Llegando al destino 1,5 horas tras aterrizar. Una buena idea pero mal ejecutada.
09 / 10 / 2019
Las Palmas Gc, Spain
Me pidieron el voucher en papel y se los mostré en soporte informático, lo cual parece que no los convenció. Para la vuelta al aeropuerto me han dicho que lo lleve impreso. Creo que en el siglo que vivimos y con la tecnología que tenemos el papel muchas veces queda obsoleto.