All of our providers comply with local legislation and applicable health recommendations regarding protective material and safety to help avoid the spread of Covid-19.

FAQs

P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in New York with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
We recommend booking the transfer service from the hotel to the airport 4 hours before your flight departure time for international departures and 3 hours for domestic flights.

In New York City, children car seats are not mandatory in airport shuttle vehicles.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected. You can see our recommendations on the following question.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

Our customers' reviews

These are genuine reviews written by our customers.

Private Shared

9.50

9.5176 10,294 reviews

5.60

5.5633 490 reviews

5 out of 10,294 reviews

5/Mar/2020

Alan

Exeter, United Kingdom

Our driver was very professional as well as friendly and told us about the areas we were driving through. The vehicle was comfortable and spacious. Excellent value.

I travelled with teenagers

26/Feb/2020

Juan

Madrid, Spain

Puntual, buen conductor y buen vehículo.

I travelled with my partner

8/Feb/2020

Brian

San Antonio, United States Minor Outlying Islands

My return trip was just as awesome as my initial trip, Edita ROCKS1

I travelled with my partner

1/Feb/2020

Brian Patrick

San Antonio, The United States

Edita was waiting for us just as advertised. She provided exceptional service for my wife and I. She introduced herself, assisted my wife with our baggage, helped both my wife and I into the vehicle, adjusted the temp to a comfortable level for us. Probably the most impressive part of our journey was her knowledge of the history of NY and provided us interesting facts and information pertaining to our stay. She is a fascinating young lady and hope to have her as our driver in the future.

I travelled with my partner

21/Dec/2019

Pedro

Lisbon, Portugal

Civitatis wasn’t ready on airport to receive us, but solve everything in a short period and guaranteed an excellent drive to our destination

I travelled with small children

5 out of 490 reviews

20/Jan/2020

María Amalia Vilas

Caba, Argentina

Lamentable ya que al llegar nos encontramos con la noticia que ese transporte no se realizaba más por lo que tanto tuve que tomar otro por el que tuve que paga necesito me devuelvan el importe de lo pagado espero noticias y la devolución del importe

Regrettable since when we arrived we found the news that this transport was no longer carried out, so I had to take another one for which I had to pay, I need the amount paid back, I wait for news and the refund of the amount

Pedimos disculpas por lo ocurrido, ya que el proveedor aceptó hacer el servicio. Tomamos medidas para que esto no vuelva a suceder. Por otra parte, confirmamos que hemos gestionado el reembolso de la reserva. Translate this opinion into English.

We apologize for what happened, since the provider agreed to do the service. We take steps to ensure that this does not happen again. On the other hand, we confirm that we have managed the refund of the reservation. Opinion translated. Show original.

I travelled with small children

17/Nov/2019

Sandra

Llucmajor, Spain

Cuando hemos ido a buscar el transporte, nos han dicho que tenemos que esperar mínimo media hora a qué nos vengan a buscar el chófer. No entiendo cómo teniendo una reserva y sabiendo a la hora que aterrizaba el vuelo, tenemos que esperar.

En los traslados compartidos los transporten comienzan a dar servicio una vez han recogido a los pasajeros de las diferentes reservas que tienen asignadas.

I travelled with friends

16/Nov/2019

Susana

Almoradi, Spain

No nos recogieron. Dijeron que no trabajaban ya con civitatis y si queriamos ir teniamos que pagarles. Teneis que haver decolución del dinero.

Sentimos realmente las molestias ocasionadas y la situación que viviste en el aeropuerto. Por supuesto, hemos tomado medidas para que esto no vuelva a suceder y hemos aplicado la devolución del importe abonado.

I travelled with friends

16/Nov/2019

Anonymous

Málaga, Spain

Nos costó un poco encontrar el mostrador por nuestra cuenta, pero preguntando al personal del aeropuerto nos indicaron donde estaba. Después nos recogió un conductor muy simpático y nos dejó en la puerta del hotel.

I travelled with my partner

11/Nov/2019

Isabel Maria Cidoncha Barbero

Caceres, Spain

Supuestamente no entraba el código de reserva por me ha dicho la chica que no pagaban los viajes por parte de lo que yo había contratado. Hemos tenido que esperar un montón de tiempo y he tenido que pagar otra vez 44 dólares y he hecho doble gasto

Sentimos realmente la confusión. Hemos hecho llegar lo ocurrido a nuestro colaborador para que tome medidas y que no vuelva a suceder. Hemos gestionado el reembolso de la reserva.

I travelled with my partner

Show all the reviews

	Shared transfer	US$ 22
JFK Airport		Hotel in Manhattan	US$ 105
LaGuardia Airport		Hotel in Manhattan	US$ 95
Newark Airport		Hotel in Manhattan	US$ 133